On behalf of our client, a well-established Hospitality Group based in Limassol, GRS Recruitment are seeking a Front Operations. The Front Operations will be responsible for delivering a positive and quality customer service experience through providing check-in, check-out and related services to guests and visitors in accordance with departmental set service standards. If you feel you have the necessary skills, please apply today for this Limassol based role.
MAIN DUTIES AND RESPONSIBILITES
- Perform check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests, escorting guests to room, confirming and executing account payment in accordance with established credit procedures.
- Maintain a complete knowledge of Hotel’s features, services, and hours of operation as well as products, events and facilities including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice.
- Maintain exceptional customer service to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood
- Ensure quality standards and procedures are followed for all guests
- Update guest information and profile details for all guests
- Understand rate structure and promotional rates available
- Contributes to the maximization of revenue by “upselling” rooms, transportation services and other products where appropriate to guests
- Ensure the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure on going relations and rapport are not compromised with the guest
- Obtain feedback from guests to improve services and facilities
- Take reservation from guests over desk and after-hours reservations when required
- Attend daily briefings and ensures pass-on information is seamless
- Attend scheduled employee training and periodic reviews on generic hotel training
- Adhere to and complies with all the Company’s policies and procedures including set guidelines for attendance & timekeeping; grooming, and hygiene standards at all times
- Report accidents, injuries and unsafe work conditions to supervisors
- Look out for any person behaving in a suspicious manner and informs Security accordingly
- Ensure work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
- Maintain the highest standard of professionalism, ethics, and attitude toward guests and colleagues
- Perform other reasonable job duties as assigned by supervisors from time to time
CANDIATE PROFILE
- 1 year of Receptionist experience in a 5-star luxury hotel is preferred
- Secondary-level education
- Excellent command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded
- Excellent knowledge of all products and services offered by our client
- Continuous progress of Technical Skills and Computer literate
- Excellent interpersonal and customer service skills
- Professional written communication skills
- Achieve agreed objectives and accepts accountability for results
- Display a high commitment to delivering results
- Lead others to achieve business objectives
- Communicate effectively
- Display the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable
- Can stand for a long period of time
COMPANY BENEFITS
- 13th salary
- 14th salary – Easter Bonus (eligibility upon completion of 10 months of service)
- Provident Fund
- Sunday Allowance if an employee works on a Sunday
- Night Shift Allowance if the shift falls between 03:00am – 05:30am
- Life Insurance
- Daily meals while on shift
- Colleague’s discounts on hotel rooms, restaurants, and services at our resort
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.