A well-established international financial services group that specialise in online trading, are working with GRS to recruit a German speaking Customer Success Advisor based in Limassol. The successful candidate will have excellent knowledge of the German and English language and be passionate about giving consumers a great service experience. We look forward to receiving your CV for this Limassol based Customer Success Advisor role.
MAIN DUTIES AND RESPONSIBILITIES
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Assist clients worldwide through a live support
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Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
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Demonstrate impeccable telephone etiquette and management
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Handle back office queries
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Support clients with technical and troubleshooting issues
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Report to the management
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Deal with all departments to resolve issues
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Provide support and troubleshooting on MT4 Trading Platforms
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Liaise with the Compliance Officer regarding complaints and approval of accounts
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Provide all relevant information to clients regarding documents and materials for becoming a client
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Handling client inquiries appropriately and ensuring that high level service is provided
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Promoting available products and services to clients
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Developing and maintaining excellent relationships with prospective and existing clients
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Contributing to team effort by achieving targeted results
CANDIDATE PROFILE
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Previous experience in a similar position will be considered an advantage
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Excellent knowledge of German and English language is a must
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Knowledge of any other language will be considered as an advantage
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Excellent spoken and written communication skills
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Ability to work efficiently under pressure
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Excellent computer skills (Microsoft Excel and Word)
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Knowledge of MetaTrader platforms will be considered an advantage
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Elysseos Odesseos, Elysseos@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.