GRS Recruitment is collaborating closely with a rapidly expanding global Forex brand to find a German-speaking Customer Success Officer. This company, with over 10 years of experience, has evolved into a diverse group of companies, serving clients in 100 countries. The successful candidate will assist customers in understanding the product and addressing any questions about their trading positions. This role requires flexibility to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday. For more information about this excellent opportunity, please contact Hayley Buckle at GRS Recruitment.
MAIN DUTIES AND RESPONSIBILITIES
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Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
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Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
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Demonstrate impeccable telephone etiquette and management
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Handle back office queries
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Support clients with technical and troubleshooting issues
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Report to the management
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Deal with all departments to resolve issues
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Provide support and troubleshooting on global Forex brand and MT4 Trading Platforms
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Liaise with the Compliance Officer regarding complaints and approval of accounts
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Provide all relevant information to clients regarding documents and materials for becoming a client
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Handling client inquiries appropriately and ensuring that high level service is provided
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Promoting available products and services to clients
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Developing and maintaining excellent relationships with prospective and existing clients
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Contributing to team effort by achieving targeted results
CANDIDATE PROFILE
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Degree in Business Studies or any other related field
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Previous experience in a similar position will be considered as a major advantage
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Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
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Excellent spoken and written communication skills
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Ability to work efficiently under pressure
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Excellent computer skills (Microsoft Excel and Word)
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Knowledge of MetaTrader platforms will be considered as an advantage
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Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday
COMPANY BENEFITS
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24 working days annual leave
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Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
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Udemy Business unlimited membership
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Company discount card with access to various goods and services
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Corporate events and team building activities
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Professional and personal development opportunities in a fast-growing environment
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Amalia Tringou , amalia@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.