A Venture Capital Company with offices in the UK and Malta are expanding their operations in Cyprus and they are working in partnership with GRS Recruitment to hire a Head of Operations for their Limassol based offices. As the company continues to grow and strengthen their present in this vibrant market, this role offers a unique chance to play a key role in leading and shaping the future of the company’s expanding operations in Cyprus, as well as in driving operational excellence, scaling the business, and fostering innovation within a fast-paced and evolving environment. If you are a strategic thinker with a proven track record in operational leadership, this is your opportunity to make a lasting impact and be at the forefront of this company’s success in one of Europe’s most promising business hubs.
MAIN DUTIES AND RESPONSIBILITIES
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Lead the Operations team covering the VC and Portfolio companies.
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Set and drive processes and procedures.
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Continuously improving processes and upskilling team members.
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Provide leadership to the team, setting KPIs and holding the employees accountable for delivery.
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Retrospective monitoring of chats and email exchanges to encourage continuous improvement.
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Oversight and accountability for agreements and documentation before they are shared externally to ensure clients receive optimal service.
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Ensuring good communication between all relevant functions.
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Continually expand the role and grow within the company.
CANDIDATE PROFILE
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Previous working experience in Fintech operations, i.e., within an EMI or Payment Institution.
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Experience in dealing with B2B customers, (as opposed to exclusively retail customers).
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Experience in systems, such as Intercom/ Jira.
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Proven experience in leading and managing a dispersed team both offices based and remote.
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Ability to adjust and adapt swiftly to varied tasks and responsibilities.
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Keen attention to detail.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
