GRS are working with a dynamic shipping management company on a vacancy for a Import Customer Service Officer join their Limassol operation. The ideal candidate will have prior experience in a similar position, while a degree in a relevant field would be an advantage. If you meet the below criteria and are interested, we look forward to seeing your CV for this Limassol based Import Customer Service Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Manage Import lifecycle case management
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Central point to handle exceptions / customer special demands / unexpected shipment disruptions / issues / complaints and provide appropriate solutions / alternatives within committed timelines
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Coordinate with related internal teams and follow up to ensure resolution
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Contact to customers and manage/coordinate system modifications when needed (vessel delays, call omits, etc.)
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Manage communication between Different Teams (Agency, HO, Customers…)
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Manage GIS Dashboard on a daily basis (DEL address verification)
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Monitor daily performances and quality of service
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Business Expert for transversal Customer Care processes and lead customer care projects.
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Enhance Customer Experience for all Service deliverables and customer touchpoints
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Work closely with customer service managers, customers, GBS
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Disputes recording
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Perform Dispute analysis & resolution, incl. credit notes issuance
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Root cause analysis
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Follow up of unpaid disputes (pending to be resolved & resolved & unpaid)
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End to End coordination
CANDIDATE PROFILE
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Bachelor’s Degree in related discipline will be considered as an advantage
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Minimum three years’ experience in related discipline will be considered as an advantage
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Minimum two years’ industry experience
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MS Office proficient
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Peter Michael, peter@grsrecruitment.com quoting the above job reference or call
+357 25342720 for further information.