IT Customer Support - Tier 2

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icon IT/Telecoms



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On behalf of our client, a well-established company operating in the Shipping Industry, GRS Recruitment are looking for a Customer Support Agent “Tier 2” to join their Limassol based team. If you are looking for the next step in your career, GRS Recruitment look forward to receiving your CV today for this Limassol based Customer Support Agent “Tier 2” role.
  • Assist in the troubleshooting of vessel IT infrastructure, including Servers, storage, Firewalls and Switches
  • Assist in the troubleshooting of vessel satellite communication equipment and services
  • Assist in the troubleshooting of Group’s products and services
  • Receiving escalated customer issues from “Tier 1” customer support agents
  • Be able to manage helpdesk tickets in order of priority
  • Manage escalations of tickets to “Tier 3” support as appropriate
  • Maintain documentation of networks, systems and solutions
  • Cover colleagues during periods of absence and ensure smooth flow of operations
  • Respond to customer and suppliers’ general inquiries as necessary and coordinate with the Customer Support Manager
  • Facilitate the Quality Manager for the most efficient implementation of the ISO 9001:2015 system and the Health & Safety procedures of the Group.
  • Fluency in English, both written and verbal
  • Holder of a Degree in Computer Science/Information Technology
  • Previous working experience of minimum 3 years with Windows Server, Active Directory and Group Policies
  • 3 years’ experience with Firewall configurations
  • 3 years’ experience with managed switch configurations
  • Experience in Linux would be an advantage
  • Experience in satellite communication services would be an advantage
  • Self-sufficient and happy working alone and with other teams
  • Self-motivated
  • Confident with communicating with Customers (both written and verbal)
  • Presentable and personable
  • Good organisational skills
  • Reliable and conscientious
  • Ability to work on either day shift or evening shifts (Monday to Friday)
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Ioulia Ananikidou, quoting the above job reference or call +357 25 342720 for further information.
Job Summary
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    27 April 2023
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  • 2832
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