IT Service Administrator

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GRS Recruitment is partnering with a rapidly expanding global Forex brand to find an IT Service Administrator. With over 10 years of experience, this company has grown into a diverse group of businesses, serving clients in 100 countries. The successful candidate will play a crucial role in maintaining the organization’s IT infrastructure and providing seamless technical support. Responsibilities include troubleshooting and participating in projects to ensure smooth operations across both office and remote locations, ensuring high-quality service delivery and system efficiency. This role requires on-site work. For more information about this excellent opportunity, please contact Hayley Buckle at GRS Recruitment.
  • Prepare and support workplaces in local or remote locations.
  • Participate in new office arrangements and/or repairs as needed.
  • Create new user accounts and machines.
  • Fix incidents per OLA and escalate if needed.
  • Provide end-user support, prioritizing VIP consumers (on-site or remote).
  • Resolve backlog for incidents and SRs, track root cause analysis.
  • Collaborate with 3rd party vendors and service providers.
  • Install and maintain hardware/software on users’ pcs.
  • Maintain hardware and ensure proper system functioning. Replace faulty parts as required.
  • Troubleshoot system and application software in various OS (including Windows 10,11, Chrome OS and MacOS).
  • Perform hardware and software upgrades when necessary.
  • Keep hardware inventory list up to date in CMDB.
  • Provide video conferencing support (Zoom, Google Meet, etc.).
  • Provide network and VoIP support.
  • Prepare and support Citrix Workplaces.
  • Maintain technical documentations and SOPs.
  • Write user manuals for internal employees.
  • Maintain the company's physical access system. 
  • Participate in various IT Projects.
  • Fulfil other senior management orders and assignments.
  • Degree in Information Technology, Computer Engineering, or related field.
  • Minimum 3 years of experience in IT Specialist, IT Support, or similar role.
  • Excellent command of English; additional languages considered a plus.
  • Proficient in PC/laptop components, with experience in assembly.
  • Strong administrator skills in Windows OS.
  • Experience with installation and maintenance of SCS.
  • Ability to coordinate with hardware vendors and service providers.
  • Excellent interpersonal and communication skills.
  • Effective team player with problem-solving abilities.
  • Customer-centric approach to process creation.
  • Analytical mindset with the ability to anticipate obstacles.
  • Comprehensive understanding of IT infrastructure and support processes.
  • Expertise in Apple Mac and iOS systems.
  • Keen interest and understanding of current and emerging technologies.
  • Experience with Citrix services and TCP/IP protocols.
  • Familiarity with SQL queries for databases.
  • Basic knowledge of ITSM/ITIL; Atlassian products familiarity is advantageous.
  • Ability to work well under pressure and handle stress.
  • Basic understanding of GSuite.
  • 24 working days annual leave
  • Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
  • Udemy Business unlimited membership
  • Company discount card with access to various goods and services
  • Corporate events and team building activities
  • Professional and personal development opportunities in a fast-growing environment
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    14 June 2024
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  • 7679