A leading IT company is searching for an IT Technical Support candidate to join their team in Malta. Your skills will be put to the test in diagnosing, troubleshooting and following-up with technical issues to completion. The perfect candidate will have 1-3 years’ experience in a similar role. If you have got the skills and want to join a fun and vibrant company, then GRS look forward to receiving your CV for this Malta based IT Technical Support role
MAIN DUTIES AND RESPONSIBILITIES
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Possess the ability to adequately research and identify solutions to software and hardware issues.
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Diagnose, troubleshoot and follow-up technical issues to completion.
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Professionally communicate with clients to provide prompt and accurate feedback with the aim to track issues through to resolution within agreed time limits.
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Resolve such client issues remotely through a series of actions, via phone, email, or chat.
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Aware and willing to escalate unresolved issues to appropriate internal and external teams.
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Assist on larger ICT Systems and Managed Services Projects as required
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Accurately document task timings as well as maintain documentation for both internal and external projects and systems.
CANDIDATE PROFILE
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1 years plus experience in a similar role.
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Qualifications in the discipline of IT, or considerable practical training as we understand that not all skills are gained in the classroom.
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Brand specific certifications will be considered an asset.
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An effective and concise communicator in both written and spoken English.
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A sound knowledge in the following technologies – Microsoft 365 products, Windows servers, Cisco networking & security and cloud environments.
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Holder of a valid driving B license.
COMPANY BENEFITS
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Excellent career growth and training opportunities
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A safe work from home environment during the Covid-19 pandemic, as well as support
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A well-built team of like-minded individuals who form a cohesive and co-operative work environment.
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The chance to work with brand new products and be a part of their development, exposure, and growth.
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Proactively seek to evaluate the growth of company employees and reward appropriately.
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An equal opportunity employer.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call
+356 2778 0664 for further information.