An international telecommunications provider is looking for an Italian or English speaking Customer Support Advisor to join their team in Malta. You will handle technical customer support requests and enquiries in a professional manner and to the satisfaction of the customer as well as to monitor multiple systems used by the Company. The ideal candidate will be willing to work shifts (hybrid working), have experience in a technical customer support role and be fluent in English and Italian. If you have what it takes, then GRS look forward to receiving your CV for this Malta based Italian or English speaking Customer Support Advisor role.
MAIN DUTIES AND RESPONSIBILITIES
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Provide first line support and first contact resolution to customers.
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Respond efficiently to customer inquiries and maintain a high level of customer satisfaction.
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Identity the customers’ needs and assist customers with their queries.
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Handle complaints in a professional manner, provide solutions and follow up to ensure resolution.
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Provide valid, precise, and complete information using the proper methods and tools.
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Actively monitor traffic, identity and report any issues according to the Company’s procedures.
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Escalate technical issues using the SOPs of the Company.
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Build rapport and trust with customers through open and interactive communication.
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Work in a proactive manner to identify issues that may arise before the customer reports such issues.
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Follow communication procedures, guidelines and Company policies.
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Any other task assigned by the management and as required from time to time.
CANDIDATE PROFILE
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Passionate about Customer Service where customer satisfaction and first contact resolution immediately come to mind.
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Customer-centric team player with a ‘can-do’ attitude.
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Excellent verbal and written communication skills in Italian and English.
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Strong analytical, technical troubleshooting and problem-solving skills.
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Able to handle difficult or sensitive situations with tact and diplomacy.
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Able to adapt, multitask and prioritise.
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Able to keep up to date with the latest technologies, products, services, and SMS industry.
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Must be available to work on a 24/7 roster including weekends and public holidays.
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 2778 0664 for further information.