A global Medical Consultancy company is looking for an Italian Speaking Customer Support to join their team in Malta. Tis role will involve working on a shift rotation and ideally, we are seeking an individual who speaks fluent English and ideally either Italian, Arabic, French, Portuguese or Spanish. If you feel you are looking to join an international firm which offers excellent career prospects, then GRS look forward to receiving your CV for this Malta based Italian Speaking Customer Support role.
MAIN DUTIES AND RESPONSIBILITIES
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Provide round-the-clock customer support ensuring that our client’s well-being and needs are at the forefront of decisions made and service given.
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Promptly, effectively and efficiently handle and resolve all customer’s inquiries and requests for assistance.
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Establish, nurture and maintain superb relationships with the company’s clients, consultants and staff and patients
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Answer, screen and direct incoming calls to the appropriate department or person, taking and delivering messages when unable to connect the caller
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Liaise with all relevant parties and stakeholders in case of emergencies to assist and organise all the necessary in case of patient mobilisation
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Diligently keep records of customer interactions, transactions and details of any actions taken
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Assist and organise with worldwide medical evacuations
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Perform duties within the Alarm Centre Coordinators capabilities required for the day-to-day operation of the business
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Adhere to all company HSSE policies and initiatives and proactively promote a HSSE environment
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Promote any duties assigned by the company from time to time, commensurate with the employee skills, competencies and experience.
CANDIDATE PROFILE
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Minimum of O – level standard or equivalent.
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Ideally has further academic study level certificate such as a degree / diploma or equivalent.
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Advanced office skills certificate or equivalent.
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Experienced in Call centre / shift work / telephone assistance / medical emergencies handling.
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Shift based work, must be able to work shifts on weekends, holidays, and nights.
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Capable of building and maintaining productive and professional business relationships.
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Strong multi-tasking skills.
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Ability to remain steady under pressure.
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A team player but able to work individually.
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Strong written and verbal communication skills in the English & Italian language.
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Confident and able to use MS Office independently.
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A keen eye for detail.
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Customer centric attitude.
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Open to feedback.
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Proactive approach to resolve situations.
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Problem solving abilities.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call
+356 216 80 800 for further information.