GRS Recruitment is partnering with a leading, well-established organisation in Limassol to recruit an IT Support Specialist to join its growing technology team. This will be based fully onsite. Are you passionate about technology and enjoy solving problems? Do you thrive on helping people, improving systems, and ensuring technology runs smoothly? If so, this could be the ideal opportunity to take the next step in your IT career. We are looking for a motivated and customer-focused IT professional who is eager to develop their technical expertise while supporting a dynamic business environment. This role offers exposure to a broad range of technologies, hands-on troubleshooting, and opportunities to grow within a collaborative and forward-thinking team. As an IT Support Specialist, you will be the first point of contact for technical support, ensuring employees receive prompt and effective assistance with their IT needs. You will play a key role in maintaining the organisation's IT infrastructure, supporting end users, and contributing to the continuous improvement of technology services. This is an excellent opportunity for someone who enjoys working with people as much as technology and who is keen to build a long-term career in IT support and systems administration.
MAIN DUTIES AND RESPONSIBILITIES
Technical Support & Helpdesk Services
- Act as the first point of contact for IT-related queries and technical issues.
- Provide timely and effective support to end users, ensuring a high level of customer satisfaction.
- Diagnose and resolve hardware, software, networking, and connectivity issues.
- Support desktops, laptops, mobile devices, printers, and other workplace technologies.
- Escalate complex issues where necessary while ensuring excellent communication throughout the resolution process.
Systems Administration & User Management
- Create, maintain, and troubleshoot user accounts, permissions, and access rights.
- Support Active Directory and Microsoft 365 administration tasks.
- Assist with password resets, account management, and user onboarding activities.
- Configure and deploy IT equipment for new and existing employees.
Network & Infrastructure Support
- Monitor network performance and assist with maintaining reliable system operations.
- Conduct routine system checks and proactively identify potential issues.
- Support troubleshooting of network connectivity and infrastructure-related incidents.
Asset Management & Documentation
- Maintain accurate records of IT assets, including hardware, software, licenses, and equipment inventories.
- Coordinate equipment replacements, upgrades, and lifecycle management.
- Document support requests, resolutions, and technical procedures.
- Produce reports and contribute to process improvements that enhance service delivery.
Data Protection & Business Continuity
- Monitor backup systems to ensure successful operation.
- Assist with data recovery activities when required.
- Support IT security and compliance initiatives by following company policies and best practices.
CANDIDATE PROFILE
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Professional certifications such as CompTIA Network+, CCNA, ITIL Foundation, Microsoft certifications, or equivalent will be considered an advantage.
- Previous experience within an IT Helpdesk, IT Support, Service Desk, or Technical Support role.
- Familiarity with Active Directory, Microsoft 365, and general network troubleshooting.
- Experience using ticketing systems and remote support tools.
- Understanding of IT hardware, software, operating systems, and networking fundamentals.
- Experience with Monday.com will be considered an advantage.
- Strong understanding of IT systems, hardware, software, and workplace technologies.
- Analytical approach to troubleshooting and problem-solving.
- Ability to prioritize tasks and manage multiple support requests efficiently.
- Passion for technology and a genuine desire to learn and develop new skills.
- Excellent organizational skills and strong attention to detail.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
- Customer-focused mindset with a commitment to delivering outstanding support.
- Positive, proactive, and solution-oriented attitude.
- Ability to work independently while contributing effectively within a team environment.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call 25342724 for further information.
