Our client, a dynamic Consultancy Services company based in Limassol, is seeking a dedicated Junior IT Support professional to join their close-knit team. Our client deliver operational expertise through IT infrastructure support, staff assistance, project planning, and KPI monitoring to boost efficiency and growth and provide back-office support for service providers, including administrative assistance, payroll processing, document management, and specialized management training to strengthen decision-making and optimize performance. If you are looking to develop your career in IT support within a supportive and professional environment, we encourage you to apply today. Join our client’s team in Limassol and take the next step in your IT journey.
DUTIES AND RESPONSIBILITIES
Technical Support & Troubleshooting
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Provide Level 2 support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and related tools.
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Troubleshoot and resolve complex issues related to user accounts, permissions, mail flow, collaboration tools, and security configurations.
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Analyse and resolve hardware, software, and network problems, ensuring prompt and efficient fixes.
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Support and maintain office IT equipment such as desktops, laptops, printers, scanners, and VoIP phones.
System & Network Administration
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Manage user accounts, license assignments, and groups via Microsoft 365 Admin Centre and Azure Active Directory.
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Assist in the design, configuration, and deployment of network infrastructure components including routers, switches, firewalls, and wireless access points.
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Monitor network performance and address connectivity issues, bandwidth bottlenecks, and latency problems.
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Collaborate with IT infrastructure teams to ensure high availability and optimal performance of network services.
Maintenance & Documentation
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Perform routine maintenance tasks such as software updates, patch management, and hardware upgrades.
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Maintain accurate inventory and documentation of IT assets, configurations, and access rights.
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Record troubleshooting steps, configuration changes, and solutions in the internal knowledge base.
Integration & Enhancement
CANDIDATE PROFILE
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High school diploma or equivalent; college diploma or university degree in Computer Studies, Computer Science, Computer Engineering, or a related field preferred.
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Proven experience as a Level 2 IT Specialist or similar role with hands-on Microsoft 365 administration.
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Strong understanding of the Microsoft 365 suite: Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
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Experience with PowerShell scripting for Microsoft 365 management is highly desirable.
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Familiarity with Microsoft 365 security, compliance, and governance features.
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Solid knowledge of IT systems and infrastructure, including Windows Server administration, virtualization, and backup solutions.
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Experience supporting and maintaining office IT equipment such as desktops, laptops, printers, scanners, and network devices.
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Knowledge of networking fundamentals, identity management, and cloud infrastructure.
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Experience working with Apple devices (macOS, iOS, iPadOS).
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Fluency in Greek and English – both verbal and written.
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Exceptional communication, negotiation, and interpersonal skills, with the ability to work effectively with both technical and non-technical users.
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Excellent troubleshooting and problem-solving abilities with strong attention to detail.
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Ability to perform under pressure and maintain professionalism in fast-paced environments.
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Experience with ticketing systems and ITSM processes.
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Relevant certifications preferred (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Enterprise Administrator Expert, CompTIA Server+, or equivalent).
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
George Zannides, george@grsrecruitment.com quoting the above job reference or call +357 25 342 717 for further information.