A leading IT firm is looking for a Junior Technical Systems Support to join their team in Malta. The main purpose of this role is to provide hardware and software support to clients. The ideal candidate will have acquired a minimum of a diploma in an IT-related course with at least 1 years’ experience. If you feel you are looking to join a leading firm which offers excellent career prospects, then GRS look forward to receiving your CV for this Malta based Junior Technical Systems Support role.
MAIN DUTIES AND RESPONSIBILITIES
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Possess the ability to adequately research and identify solutions to software and hardware issues
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Diagnose, troubleshoot and follow-up technical issues to completion
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Professionally communicate with clients to provide prompt and accurate feedback with the aim to track issues through to resolution within agreed time limits
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Resolve such client issues remotely through a series of actions via phone, email, or chat
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Aware and willing to escalate unresolved issues to appropriate internal and external teams
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Assist on larger ICT Systems and Managed Services Projects as required
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Accurately document task timings as well as maintain documentation for both internal and external projects and systems
CANDIDATE PROFILE
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An innovative thinker, who has the confidence to express their ideas within a supportive team atmosphere
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A flexible, open-minded, and creative individual who enjoys challenges, is not afraid of hard work and is always willing to try new things
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A professional approach towards customer relationships, responding to their requests in a timely and considerate manner
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1 year plus experience in a similar role is considered an asset
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Possess qualifications in the discipline of ICT, or considerable practical training as we understand that not all skills are gained in the classroom
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Brand specific certifications will be considered an asset
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An effective and concise communicator in both written and spoken English
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Sound knowledge in the following technologies is considered an asset – Microsoft 365 products, Windows servers, Cisco networking & security and cloud environments
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Holder of a valid B license
COMPANY BENEFITS
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Excellent career growth and training opportunities
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A safe work from home environment when needed
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A well-built team of like-minded individuals who form a cohesive and co-operative work environment
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The chance to work with brand new products and be a part of their development, exposure, and growth
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Competitive salary
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call
+356 2778 0664 for further information.