Our client, a leading FinTech organisation specialising in regulatory reporting solutions and trusted by the majority of credit and financial institutions in Malta, is seeking to recruit a Manager – IT Business Services. This is an exciting opportunity for a strategic leader who thrives on operational excellence and business growth. You’ll be at the helm of a growing Managed Services division, playing a key role in shaping its direction. Working closely with cross-functional teams, clients, and the sales department, you’ll drive service delivery, identify new opportunities, and contribute to long-term success. If you're passionate about leading innovation in the FinTech space, GRS looks forward to receiving your CV for this Malta-based role.
DUTIES AND RESPONSIBILITIES
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Oversee the day-to-day operations of the Managed Services Business Unit, ensuring service delivery meets or exceeds SLAs and client expectations.
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Implement and drive continuous improvements to enhance efficiency, performance, and service quality.
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Collaborate with the Sales team to identify and secure new business opportunities and expand existing client relationships.
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Lead or support the development of customised solutions for clients and manage proposal preparation and presentations.
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Build and maintain strong client relationships, ensuring high levels of satisfaction and retention.
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Develop, mentor, and lead a high-performing team of Managed Services professionals.
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Monitor financial performance and ensure alignment with business targets.
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Stay abreast of market trends and innovations to keep our services competitive and forward-thinking.
CANDIDATE PROFILE
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Bachelor's degree in an IT related field, or
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Proven 5 year+ experience in a managerial role within the managed services industry or a related field.
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Strong operational management skills, with a track record of delivering high-quality services.
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Excellent business development skills, with the ability to acquire new clients and expand existing accounts.
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Exceptional leadership and team management abilities, with a focus on developing and motivating team members.
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Financial management skills, with experience in budgeting and financial reporting.
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Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
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Strong analytical and problem-solving skills, with the ability to identify and address operational issues effectively.
COMPANY BENEFITS
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A competitive base salary and performance bonus to recognise your exceptional contributions.
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Comprehensive Health Insurance benefits to ensure your well-being.
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Study leave to support you in your studies.
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A learning culture comprising talented and results-oriented individuals who believe in personal and professional growth.
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A fun, multicultural, and positive working environment that fosters creativity and innovation.
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Several company and team social activities to participate in.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you are looking to take your career to the next level and meet the above criteria, we invite you to apply for this exciting opportunity today!