On behalf of our client, an Insurance Company, GRS Recruitment are seeking a Motor Claims Manager in Malta. The Motor Claims Manager is responsible for leading the Motor Claims function through expert technical oversight, strong people management, and high-quality decision-making. The role requires advanced competency in motor liability, bodily injury (BI) assessment, operational control, and stakeholder management, driving performance through sound judgement, leadership, and continuous improvement.
MAIN DUTIES AND RESPONSIBILITIES
- Lead the handling of complex and high-value motor claims (including BI, liability disputes and catastrophic losses).
- Apply BI jurisprudence and internal BI methodology accurately and consistently.
- Review survey and repair assessments with expert-level understanding of vehicle damage, repair techniques, BER decisions and reserve adequacy.
- Ensure technical decisions reduce leakage, support recoveries and protect the company’s financial position.
- Provide escalated technical guidance to claims handlers and other departments.
- Represent the company confidently in Maltese and English courts.
- Manage legal correspondence, supports litigation strategy, and liaises closely with external lawyers.
- Ensure all claims practices align with internal policies, system procedures, regulatory requirements and industry standards.
- Coache the team on legal developments, BI case law, and liability principles.
- Oversee system workflows, claims processes, payments accuracy and operational controls.
- Perform file reviews to identify leakage, improve reserve accuracy, and drive quality outcomes.
- Support digital and finance teams with system testing, data validation and payment governance.
- Drive SLA compliance across surveys, repairs and vendor submissions.
- Negotiate with repairers, surveyors and suppliers to optimise cost without compromising quality.
- Implement technical controls (e.g., dismantling, temporary repairs) to reduce unnecessary delays and exposure.
- Monitor and evaluate vendor performance using KPIs, SLAs and structured feedback loops.
- Lead, develops and motivates the Motor Claims team to deliver technical excellence and service quality.
- Conduct routine coaching, performance reviews, capability assessments and training sessions.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Support onboarding and technical upskilling for new hires.
- Act as the main contact point between Claims, Underwriting, Finance, Digital and Customer Service.
- Communicate complex technical decisions clearly and persuasively to internal and external stakeholders.
- Represent the company within the Insurance Association of Malta and other industry platforms.
- Build strong relationships with legal partners, surveyors, repair networks, and external agencies.
CANDIDATE PROFILE
- 7–10 years in senior motor claims roles, including team leadership and operational oversight.
- Degree in Insurance, Banking & Finance, Risk Management, Business, or related field (MQF Level 6), plus a recognized insurance qualification (e.g., Cert CII).
- Strong knowledge of motor liability principles, vehicle repair processes, BI calculations, VAT procedures, and Maltese/international insurance regulations.
- Full fluency in Maltese and English, excellent communication and negotiation abilities, and proficiency in claims systems, estimating tools, MS Office, and analytics platforms (e.g., Power BI).
- Proven experience in cost control, vendor management, and budget monitoring within the local insurance or automotive sector.
- Analytical thinker with advanced problem-solving skills.
- Strong communicator capable of explaining complex technical issues.
- Commercially aware with a focus on cost control and process improvement.
- Leadership-driven, with proven capability to coach and elevate team performance.
- Integrity and professionalism, especially in legal, regulatory and ethical matters.
COMPANY BENEFITS
- Annual performance bonus.
- Life insurance & International health insurance
- Summer hours and hybrid working.
- Yearly eye screening.
- Parking Space.
- Payment of professional membership fees.
- Education awards for achievement of professional qualifications.
- Sponsorship for job-related training.
- 40% discount on personal insurance policies (after 6 months’ probation).
- Employee Assistance Programme.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.