GRS Recruitment is working in partnership with one of the fastest-growing Forex and CFD brokers worldwide. Our client offers instant access to multiple markets, a choice of platforms, transparent execution, tight spreads, flexible leverage and superior customer service. For this client we are searching a Onboarding Officer to join their team. If you are looking for a next step within the Forex Market and are looking to join one of the fastest growing firms, reach out to Hayley at GRS Recruitment today for more information.
MAIN DUTIES AND RESPONSIBILITIES
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Review and process client documentation in accordance with company policies and procedures
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Conduct KC/DD on customer documentation
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Obtain and evaluate all relevant information and client documentation to handle inquiries correctly
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Respond promptly to inquiries, handling and resolving them accordingly
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Communicate and coordinate issues with other departments
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Promptly direct requests and unresolved issues to the designated person/department
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Be the liaison between client’s requests, sales, customer support and back-office operations
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Offer support to the Account Managers from all regions
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Review, request, and update documentation and client accounts as required
CANDIDATE PROFILE
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Previous experience working in a customer support/account opening position is preferable
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Must be fluent in written and spoken English, additional languages are preferable
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Must be self-motivated and driven and have the ability to take full ownership of the role
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Excellent communication skills
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Good time management and priority handling
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Ability to diagnose and resolve problems
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Initiative to question and find answers to problems
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Must be willing to work shifts
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.