Part Time Maltese Speaking Customer Support Agent

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A well-established Insurance firm is looking for a Part Time Maltese speaking Customer Support Agent to join their team in Malta. You will be required to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.  The role is on a shift basis, normally between the hours of 6am until 10pm. The ideal candidate will have an excellent telephone manner, great IT skills and must be fluent in Maltese and English (previous experience a huge advantage). If you are looking for a great opportunity on a part time basis, GRS look forward to receiving your CV for this Malta based part time Maltese speaking Customer Support Agent role.
•    Answer and handle incoming calls for assistance services
•    Correspond with contractors network by phone or email
•    Receive and handle online chats
•    Resolve and document call information according to standard operating procedures
•    Other contact centre related duties as may be assigned.
  • Proficient in main Microsoft applications including the ability to learn and navigate new software
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to effectively manage multiple priorities and work in a dynamic environment
  • Speak and write fluent Maltese and English
  • Knowledge of basic home installation (would be considered an asset)
  • Experience in a call centre environment (would be considered an asset)
  • Knowledge of customer service practices and principles (would be considered an asset).
  • Birthday leave
  • Off-Peak Leave
  • Shift Allowance
  • Discounted company products
  • Production bonus
  • Health Insurance
  • Hybrid working
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Michelle Cooper, quoting the above job reference or call +356 216 80 800 for further information.
Job Summary
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    15 May 2024
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  • 7580