Our client, a leading insurance company based in Malta, is seeking a dedicated Platform Operations Engineer to join their team. The ideal candidate will be responsible for the operational support, analysis and technical administration of core insurance platforms supporting Life and Non-Life business. The role focuses on incident resolution, root cause analysis, system stability and continuous service improvement across complex policy administration platforms and peripheral systems. If you feel you meet the criteria, please apply for this Mata
MAIN DUTIES AND RESPONSIBILITIES
- Provide Level 2 support for core policy administration platforms and associated peripheral systems supporting Life and Non-Life insurance.
- Investigate, diagnose and resolve application and system incidents.
- Act as escalation point from Level 1 support for complex issues.
- Monitor system health, batch jobs and integrations, including application servers (JBoss, IIS, Tomcat) and message-driven/event-based interfaces.
- Support operational troubleshooting across message queues and event streaming platforms (RabbitMQ, Kafka) and event-driven integrations to ensure reliable processing.
- Perform detailed root cause analysis on recurring or high-impact incidents.
- Identify systemic issues and propose preventative actions.
- Produce clear technical documentation and incident reports.
- Understand systems architecture including core platforms, peripherals and interfaces.
- Analyse end-to-end insurance processes.
- Support impact analysis for changes and fixes.
- Use PL/SQL for data analysis and troubleshooting; working knowledge of T-SQL.
- Support Oracle database performance and batch validation; exposure to SQL Server performance troubleshooting is beneficial.
- Collaborate with infrastructure and Oracle / SQL Server DBA teams.
- Support deployments and post-release monitoring.
- Work with delivery teams on cloud-native and DevOps-aligned practices (Azure DevOps
- CI/CD pipelines / GitLab / AWS CodePipeline / CodeBuild / CodeDeploy, and container
- platforms: AKS and EKS), including environment readiness and release validation.
- Support automation and operability improvements (monitoring, alerting, and runbooks) and
- partner with the QA Automation team to diagnose test failures and improve test environment stability.
- Participate in continuous improvement initiatives.
CANDIDATE PROFILE
- 3–5 years experience in application support, systems analysis or system administration.
- Insurance or financial services experience preferred.
- Degree in Information Technology, Computer Science or equivalent experience.
- Detail-oriented and resilient.
- Strong ownership and accountability.
- Strong PL/SQL knowledge; working knowledge of T-SQL and Microsoft SQL Server.
- Good understanding of enterprise systems architecture.
- Experience supporting multiple RDBMS platforms (primarily Oracle, with some SQL Server exposure) in a production environment.
- Exposure to application servers (JBoss, IIS, Tomcat), message queues (RabbitMQ, Kafka) and event-based architectures, with cloud-native and DevOps overlap (AKS / EKS, Azure DevOps / GitLab, AWS CodePipeline / CodeBuild / CodeDeploy, CI/CD, automation) and effective collaboration with QA Automation.
- Proactive with a continuous improvement mindset.
- Strong analytical and troubleshooting skills.
- Experience with Life and/or Non-Life insurance platforms will be considered an asset.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.