Polish Speaking FX Customer Relation Agent

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One of the finance industry’s foremost outsourcing companies, specializing in the management of sales and customer relations for finance, online-trading and currency-trading products, are looking for a Polish Speaking Customer Relation Agent to join their team in St Julian’s. This is a dynamic and innovative business, seeking like-minded individuals to work in a fast-paced environment, where the opportunity for reward is unlimited! To excel in this role you will need to be a top-performing, proven Account Manager with B2B and B2C experience who will build and maintain relationships, primarily over the phone, with your portfolio of clients. You will combine a hands-on approach to problem-solving, and a genuine passion for the financial markets, to encourage ongoing trading activity from your clients crucial to the achievement of specific revenue targets. If you’re an ambitious sales professional with a proven track record for delivering exceptional results, and love to work in a dynamic environment which provides a great opportunity for personal development, then we look forward to receiving your CV for this Polish Speaking Customer Relation Agent role.
  • Developing, optimising and executing strategic account and portfolio plans
  • Building solid relationships and trust with clients over the phone to improve business
  • Use sales experience and industry insights to encourage continual trading
  • Exceed client expectations through responsiveness, providing insights, marketplace knowledge, and quickly resolving technical issues
  • Responding quickly and efficiently to client issues and requests
  • Meeting and exceeding daily retention targets
  • Liaising with dormant clients and converting them into active ones.
  • Fluent in Polish and English (written and spoken)
  • Previous experience in working with revenue targets
  • Bachelor’s degree, preferably in Economics/Finance, will be considered an advantage
  • A passion for financial markets
  • Previous experience in Sales/Account Management
  • Strong and effective problem-solving ability
  • Flexibility to maintain focus through change, and thrive in challenging situations
  • Proven ability to multitask and work well under pressure
  • Ability to build strong and enduring relationships
  • Excellent written and verbal communication and presentation skills
  • Proven track record of exceptional performance, high productivity and meeting deadlines
  • Strong personality, infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world!
  • No bonus ceiling + fixed base salary.
  • Relocation package.
  • Reimbursed flight ticket after three months in the company.
  • The tools and opportunities for a fantastic career in the financial industry and other sectors.
  • Insurance.
  • Breakfast in the office every day.
  • MaltaMenu food card of 75EUR / month after three months in the company.
  • Discount at local gym
  • Discounts on selected real-estate agencies.
  • Big global competitions with great prizes + new promotions every month!
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call +356 2778 0664 for further information.


Job Summary
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    30 November 2021
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  • 1476
  • laura@grsrecruitment.com