A service provider to the Financial Services sector supporting large and medium-sized enterprises, start-ups, small businesses, and technology innovators, are working with GRS to recruit a Quality Control Officer to join their Limassol based team. The successful candidate will have a minimum of 2 years of experience in quality control within the Forex/Fintech sector. This would be a great career move in joining a company who strive to ensure a competitive advantage through a full suite of professional and progressive solutions. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for the Limassol based Quality Control Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Participate in the assessment and investigation of complaints.
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Provide reports according to the company’s Quality Control standards and guidelines.
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Ensure compliance with quality standards by studying inbound and outbound monitoring.
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Conduct support, provide guidance and demonstrate reports for Conversion and Retention calls with misconducted calls and/or flag investigation.
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Be responsible for call reports from client complaints, providing Flags Tittle explanation for regulated as required.
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Provide recommendations to influence improvements on quality activities and inspections.
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Perform any other related duties as assigned.
CANDIDATE PROFILE
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BSc Degree at any related field.
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2-3 years of experience in a similar role within the forex/fintech industry.
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Strong attention to detail and In-depth understanding of industry standards.
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Excellent communication skills both verbal and written in English.
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Skilled in problem solving, punctuality, ability to work under pressure.
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Familiarity with quality control tools and CRM systems.
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Excellent knowledge of Microsoft Office.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
