An Electronic Money Institution, licensed by the Central Bank of Cyprus which provides IBAN accounts and KYC identity verification services to eCommerce merchants is looking for an experienced Relationship Manager / Account Manager to join their new team in Malta. Your goal will be to build and maintain lasting relationships with customers and be the primary point of contact in the onboarding and integration process. The ideal candidate will be fluent in English (other languages advantageous), ideally have a degree in Business or Management degree and previous experience in a similar role, ideally within the Payments sector. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for this Malta based Relationship Manager / Account Manager role.
MAIN DUTIES AND RESPONSIBILITIES
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Comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.
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Build and maintain lasting relationships with customers as the primary point of contact in the onboarding and integration process
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Respond to customer enquiries using various communication mediums as an active member of the relationship team.
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Work closely with software development, technical support, underwriting, sales & marketing and product teams to deliver exceptional customer experiences
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Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.
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Follow up with customers and identify up-sale and new revenue possibilities, whilst identifying churn risks.
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Perform product and feature demos, user training, and public facing webinars
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Personally, solve Tier 1 technical issues and escalate issues to technical support and other internal teams as needed
CANDIDATE PROFILE
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Business or Management degree, preferred
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Strong dedication to quality customer service
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Previous experience in a similar position will be considered as an advantage.
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Excellent verbal and written communication skills
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Exceptional interpersonal skills/team player
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Ability to handle multiple tasks
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Ability to work under pressure
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Excellent analytical and problem-solving skills
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Ability to work effectively and productively with others
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Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
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Ability to prioritize in a high-volume environment
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Excellent organizational skills and attention to detail
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Must be a team player with an ability to work independently with minimal supervision
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Knowledge of Excel and Word for Windows
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Excellent knowledge of English
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Knowledge of other languages will be considered as an advantage
COMPANY BENEFITS
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Competitive Salary
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Private health insurance plan participation
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Performance bonus, including mix of cash and share – based scheme of company stock for outstanding performers
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Constantinou, laura@grsrecruitment.comquoting the above job reference or call
+356 27780664 for further information.