Retention Agent (English / Thai / Indonesian / Chinese speaking)

icon Limassol
icon Forex



On behalf of our client, a well-established and growing Forex company, GRS are seeking Retention Agents who speak (English / Thai / Indonesian / Chinese) to join their team in Limassol. The successful candidate must have at least 1 year previous experience in Retention or similar position in a financial services company. If you feel you have the necessary skills and experience, then we look forward to receiving your CV.
  • Building and maintaining relationships with new and existing clients
  • Ensuring customer satisfaction through professional communication
  • Promoting the company’s products and services in an effective manner
  • Handle client inquiries and ensure that high level service is provided
  • Perform personal clientele analysis and take actions as required
  • Ensure compliance with the company’s legal guidelines and compliance procedures
  • Contribute to the team effort by achieving targeted results
  • Cooperate effectively with other departments as necessary
  • Degree in a business-related field will be a plus
  • At least 1 year previous experience in Retention or similar position in a financial services company is a must
  • Fluency in English is a must
  • Knowledge of Thai, Indonesian or Chinese language, will be considered an advantage
  • Excellent negotiation skills
  • Outstanding communication and interpersonal skills
  • Dynamic and innovative
  • Self-motivated and target oriented
  • Strong computer literacy
  • Attractive remuneration package 
  • Corporate fund  
  • Discount benefit card scheme  
  • Training opportunities for growth and expansion of knowledge 
  • Paid 21 days holidays per year 
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Annita Paliou, quoting the above job reference or call +35725342720 for further information.
Job Summary
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    5 August 2022
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  • 3879
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