Our client is a trusted and fully regulated forex trading broker who are looking to recruit a Retention Specialist for their Dubai team. The successful candidate must have a high fluency in English and have previous experience in a similar role within a forex brokerage. If you have the necessary experience GRS look forward to receiving, you CV for this Dubai based role.
MAIN DUTIES AND RESPONSIBILITIES
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Building and maintaining relationships with new and existing clients. Ensuring customer satisfaction through professional communication. Assisting clients with queries. Promoting the company's products and services in an effective manner
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Communicating with customers and sales representatives.
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Analyzing customer behavior.
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Gathering information about customer complaints.
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Developing aggressive retention strategies based on customer feedback.
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Negotiating with customers to renew contracts and retain business.
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Meeting with the sales team to propose customer retention solutions.
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Writing and presenting customer behavior reports.
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Building positive relationships with customers and business associates.
CANDIDATE PROFILE
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3+ years’ experience in a similar role
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Excellent customer service skills
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Strong conflict resolution skills
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Ability to remain calm and professional in stressful situations
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Advanced communication and interpersonal skills
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Empathy and patience
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Advanced organizational skills
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Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Amy Butler amy@grsrecruitment.com quoting the above job reference.