An international Gaming firm are looking for an experienced Risk & fraud Analyst to join their team in Malta. The ideal candidate will report to the Head of Risk & Fraud, based overseas and join a team of professional Risk & Fraud Analysts, where you will operate across multiple communication channels to report and address risk/fraud issues. You should have at least 2 years’ experience in Risk & Fraud within an online Casino environment, have exposure to Crypto and have great Excel skills. If you are looking for a role on a shift basis, GRS looks forward to receiving your CV for this Risk & Fraud Analyst position based in Malta.
MAIN DUTIES AND RESPONSIBILITIES
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Support clients through available communication channels and respond regarding status/security of their profile
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Spot, investigate, and report frauds and abuses around platform usage
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Analyze and report any suspicious behavior regarding internal fraud activity
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Process and oversee deposits and withdrawals. Report and take action on suspicious transactions
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Communicate with the technical department in order to solve possible problems
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Analyze and take action based on various reports. If needed, suggest changes and improvements
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User profiling. Adjusting clients’ accounts rights in accordance with procedures and company’s best interest
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Maintain documentation about guidelines and procedures
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Accomplish any request coming from the direct manager & management
team in a legal manner
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Provide training, feedback and guidance for less experienced team members.
CANDIDATE PROFILE
- Minimum 2 years’ experience in an online Casino
- Experience handling Crypto payments
- Exceptional attention to detail and effective follow-through
- Analytical ability
- Excellent computer skills and proficient in Excel
- Client-oriented, responsive to client requests
- Problem-solving abilities
- Excellent organizational and time management skills
- Ability to look at situations from several points of view
- Ability to think quickly and work under pressure with limited supervision
- Proven ability to maintain the strictest confidentiality with regards to client and employee data and investigations
- Availability to work during unsociable hours with the flexibility to work at any time, including evenings, weekends, and public holidays
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Experience with SoftSwiss (specific backend software) SoftSwiss is a software development company that specializes in providing solutions for the iGaming industry, particularly in online casinos, sports betting, and cryptocurrency gaming.
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Familiarity with tools like Payment IQ and Tableau
COMPANY BENEFITS
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
