A fantastic opportunity has arisen within a leading insurance company in Malta as Sales & Customer Executive. You will be responsible for providing product information to clients and responding to their queries, giving excellent customer support. The ideal candidate will have great negotiation and communication skills and ideally have or be in the process of CII certification. If you are looking for a new opportunity, then we look forward to receiving your CV for this Malta based as Sales & Customer Executive role.
MAIN DUTIES AND RESPONSIBILITIES
- Update and amend client details as and when appropriate
- Provide product information to clients and responding to their queries.
- Promote new products
- Provide quotations for a new policy and completion of necessary paperwork if sale is concluded
- Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
- Handle all calls and electronic mails from clients.
- Handle of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
- Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
- Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
- Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers
CANDIDATE PROFILE
- Knowledge of Microsoft Office Tools/Applications.
- Negotiation Skills.
- Strong Communication Skills – verbal and written.
- Strong Analytical Skills.
- Preference will be given to applicants who attained a CII qualification (minimum
- Dip CII) or who are in an advanced progress towards achieving such
- qualification.
- Ability to work independently with minimal guidance and part of a team.
- Team Player.
- Fluent in Maltese, English and ideally Spanish
COMPANY BENEFITS
- Flexible working hours
- Gym in Premises
- Birthday Leave
- Health Insurance
- Life Insurance
- Canteen Allowance
- Transport Allowance
- Longer Maternity / Paternal leave
- Returning mothers Benefit
- Children Sick Leave
- Pension Plan Incentive after 2 years of Seniority
- Active Ageing Incentive
- Study / Exam Leave
- Sports and Cultural Leave
- Sponsorship for Training
- Canteen Facility
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 2778 0664 for further information.
