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Manage the department’s day to day operations
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Check all manifests are entered correctly and clients billed based on quotations and/or general tariffs
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Monitor status of all incoming cargo and take necessary actions
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Prepare messenger’s daily schedule
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Control, update, and circulate to all involved parties the list and status of containers/cargoes
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Coordinate with warehouse, with regards to shipment deliveries requiring special handling
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Coordinate with transport, with regards to shipment deliveries requiring special handling
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Take ownership and resolve issues
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Handle all correspondence and take necessary actions
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Prepare quotations for DDU/DAP/DDP/Cargo tenders
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Liaise with agents for shipment deliveries/arrivals
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Invoice all agents for DDU/DAP/DDP/Cargo
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Prepare AMETA
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Confirm that all the delivery orders received from shipping lines and/or invoices from agents are issued and based on the agreed rates. Take corrective action wherever necessary
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Submit to Accounts Department all invoices and/or credit notes received from shipping lines, subcontractors, and agents by close of business day
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Contribute to general tariff preparation
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Liaise with sales and marketing and contribute to business development
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Monitor rates from agents and lines
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Follow and practice all company procedures as required
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Assist in any other activities necessary for the smooth operation of the department and the company in general
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Ensure that all SF In customers have a seamless experience and build productive relationships with all other departments
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Build strong relationships with all carriers/agents/clients
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Analyze the department’s revenue and expenditure to ensure maximum profitability
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Ensure smooth flow of information and goods
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Ensure correct pricing and billing
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Update all stakeholders of any significant changes or issues that may arise in the industry, regulatory framework as well as any shipment related particularities
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Ensure optimum teamwork and productivity
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Maintain productive relationships with all departments
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Handle customer complaints and their escalation, whenever necessary
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Fully comply with the company’s Health and Safety regulations and procedures
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Ensure all team members fully comply with the company’s Health and Safety regulations and procedures
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.