On behalf of our client, a Financial Services company based in Larnaca, GRS Recruitment are seeking a Senior Manager – Client Banks. The ideal candidate will act as the main point of contact for client banks and promote products, services, and card-related solutions to client banks. The selected candidate will handle client banks’ daily inquiries and requests efficiently, professionally, and courteously. If you believe you meet the criteria and are ready to take the next step in your career
MAIN DUTIES AND RESPONSIBILITIES
- Supervise department staff and ensure all issues and operational matters are managed effectively and within agreed timelines.
- Support, coordinate, and follow up on the implementation of new projects, products, and services.
- Introduce client banks to new products and services, as well as Card Association mandates, products, and services, and assist with related inquiries.
- Approve workflows related to products and banks’ application user access setups.
- Approve and sign daily batches for debit or credit card adjustments, including fees, payments, transfers, refunds, and other financial entries, as instructed by banks or required operationally.
- Analyze and follow up on claims, complaints, incidents, and special projects raised by client banks, coordinating with senior management and concerned departments when necessary.
- Coordinate with third parties, including Card Associations and outsourced service providers, regarding unusual cases, incidents, or operational matters.
- Open, monitor, and close problem tickets related to incidents or complaints raised internally or by client banks, ensuring timely resolution and implementation of proper controls.
- Coordinate with Legal and International departments regarding client bank inquiries and operational matters.
- Train new client banks and staff on systems and card-related applications.
- Plan, coordinate, and follow up on projects and implementation activities.
- Conduct daily follow-up with Department Managers regarding pending and unsettled claims.
- Identify opportunities to enhance departmental operations and automate processes where applicable.
- Escalate urgent and critical issues impacting bank or services and/or revenue to the reporting manager.
- Ensure adherence to operational procedures, service standards, and internal controls.
- Carry out any other assignments as instructed by the reporting manager.
- Operate within established policies and procedures with limited decision-making authority as delegated by management.
CANDIDATE PROFILE
- Bachelor’s degree in Business Administration or a related field.
- MBA is considered a plus.
- Minimum 5 years of experience in a related field, preferably within banking operations, card services, or client relationship management.
- Strong verbal and written communication skills.
- Ability to communicate effectively and professionally with internal and external stakeholders.
- Strong customer service and relationship management skills.
- Logical, analytical, and critical thinking abilities.
- Excellent planning, organizational, and coordination skills.
- Strong attention to detail and accuracy.
- Ability to work under pressure and meet tight deadlines.
- Leadership and team management capabilities.
- Project coordination and implementation follow-up skills.
- Ability to motivate, guide, and support team members.
- Strong prioritization and problem-solving abilities.
- Ability to take initiative and drive operational improvements.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 730 for further information.
