Senior Technical Support Officer

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A well-established CySEC regulated Forex company with global operations, are currently working with GRS to recruit a Senior Technical Support Officer to join their dynamic team in Limassol.  The successful candidate must be fluent in English and must have ideally have experience in a similar role.  If you have any knowledge in MT5 administration, it will be an advantage!  If you are looking for a challenging opportunity to join one of the most reputable Forex companies in Limassol, we are looking forward to receiving your application for this Limassol based Senior Technical Support Officer role. 
  • Enter trading conditions for clients on our trading platforms
  • Monitor and analyze trades and pricing
  • Install and configure MT5 servers, backup server and Access points
  • Perform periodic MT5 updates
  • Perform operating system level and other software updates
  • Monitor and maintain all MT5 Servers and associated products
  • Manage MT5 Gateways
  • Conduct Test Plug-ins and Manager-API applications
  • Generate reports from the MT5, MT4, Primexm, One Zero and Fxcubic platforms
  • Provide cross department assistance and ensure all tickets are answered in timely fashion
  • Document processes and procedures that need to be followed and apply Policies
  • Involve in trading platform related projects
  • Support PXM, One Zero and Fxcubic technology
  • Investigate and resolve various incidents relating to trading systems
  • Day to day monitoring of MT5 platforms and other trading applications
  • Control of security and integrity of the trading infrastructure
  • Document existing procedures and policies
  • Manage and ensure seamless operation of MT5 platforms and other trading applications
  • University degree holder in Computer Science or any other relevant field
  • Good Knowledge of MS Excel including pivot tables
  • Any knowledge MT5 admin and manager is desirable, training will be provided
  • Fluency in English is mandatory; a second language is useful
  • Able to work in a fast-paced environment
  • Good understanding of TCP/ IP and LAN/WAN
  • Good understanding of Security/ Firewalls
  • Strong IT background
  • Ability to work under pressure efficiently
  • Ability to work 24/5 shifts: Morning shift 8.00 – 16.00, Evening shift 16.00 – 24.00, Night shift 24.00 – 8.00
  • Competitive salary based on experience and qualifications
  • Extra pay for night shifts
  • Annual bonus based on performance
  • Health insurance
  • 22 days annual leave
  • Discount card scheme
  • Training and career development
  • Annual parties and events for team bonding
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Zoe Andreou, quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    17 June 2021
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  • 1349