Service Desk Analyst

icon Nicosia
icon IT/Telecoms



GRS Recruitment is working with an IT company specializing in Cloud Commerce Technologies for businesses and is looking to recruit a Service Desk Analyst in Nicosia. The successful candidate needs to be familiar with technology and technical terms, in order to take over any queries that clients (retailers, suppliers, brands and financial services), might have through service desk or phone. If you are an ambitious technology driven person, please apply today for this amazing opportunity.
  • Handle administrative/user management related, technical problems
  • Handle requests for changes on our solutions
  • Review data and ensure that the team have all the resources to resolve the issues in the expected time frame
  • Monitor and report the performance of customer projects
  • Support the internal team on all their IT related issues ensuring that the team remains productive
  • Engage in the delivery cycle of projects around the areas of user testing, documentation or educating our customers on how to best use our systems
  • Meet the objectives and targets as set by the team management
  • Be able to handle deadlines
  • Be comfortable with technology and an independent user of web, mobile or desktop applications
  • Familiar to use applications Such as Teams, Confluence, Slack and MS Office, Outlook, Apple keynote etc
  • Further technical skills such as OOP, Java, C#, Web/Mobile App, Development, MacOS, Cloud Admin, Networking, Testing, Scrum, Jira, Power BI, Google Data Studio. Tableau etc. will be considered a major advantage
  • Ability to multitask
  • Fluency in English and/or Greek
  • Diploma or University degree in a Technology or Engineering field
  • Competitive salary and bonus package
  • Hybrid work system (possibility for remote)
  • Pension, medical, life insurance, mobile phone plan
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Eleni Kyriakou, quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    24 January 2022
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  • 2730