A well-established company specializing in the Software Development with offices in Nicosia, are working in partnership with GRS Recruitment to hire a Software Support Consultant for their team. The successful candidate will be responsible for providing technical support for both local and international clients. GRS Recruitment look forward to receiving your CV for this Nicosia based Software Support Consulting role today.
MAIN DUTIES AND RESPONSIBILITIES
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Handle support requests by telephone or email.
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Perform the first level of troubleshooting for basic or common issues.
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Redirect more complex issues or requirements to the appropriate internal or external resources.
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Quickly identify and escalate situations requiring urgent attention.
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Follow up with clients to ensure complete resolution of issues.
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Manage the helpdesk ticketing system.
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Provide training to users.
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Maintain helpdesk and other relevant documentation.
CANDIDATE PROFILE
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Holder of a University degree in a related subject.
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Previous experience in software consulting or development will be an advantage.
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Fluency in Greek and English, both written and verbal
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High level of computer literacy.
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Excellent analytical skills
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Strong communication skills
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A customer-centred approach to technical support
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Basic understanding of enterprise business processes
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Previous experience in software technical support will be an advantage.
COMPANY BENEFITS
- Competitive remuneration package including discretionary bonuses.
- Provident Fund
- Flexible working hours
- Travel Allowance for travelling overseas
- Training courses for professional development
- Free coffee order daily
- Weekly lunch
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call
+357 25 342720 for further information.