Support Officer

icon Limassol
icon Forex
JOB DESCRIPTION

Ref#1226

 

On behalf of our client, a well-established and fast-growing Forex Broker Company with offices in Paphos and Limassol, GRS are recruiting for a Support Officer to join their team in Limassol. This is an excellent opportunity to work in a fast and challenging environment. If you feel you have the necessary skills and experience, then we look forward to receiving your CV.

MAIN DUTIES AND RESPONSIBILITIES

  • Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible for replying to the client within 24 hours.
  • Resolves misunderstandings and handles “difficult” clients in a polite and professional manner.
  • Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly.
  • Promotes the products and services offered by the company to the clients by means of chat system and e-mail.
  • Provides feedback on the development of the products and services offered by the company according to the interaction with clients.
  • Keeps up to date with promotions and products offered by the company.
  • Maintain confidentiality and professionalism in all instances.
  • Complete service-related tasks as requested by the manager.
  • Reviews clients’ documents in the KYC system and replies to client emails related to account verification.
  • Requests relevant documents from clients in case they are not provided.
  • Follows and keeps up to date with new internal procedures.
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service.

CANDIDATE PROFILE

  • Experience in customer care or any other relevant field.
  • Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage.
  • Strong English communication skills, both written and verbal are a must.
  • Strong customer care skills.
  • Excellent client handling skills.
  • Strong communication and interpersonal skills.
  • Excellent organisational skills.
  • Business acumen.
  • Teamwork and problem-solving skills.
  • Hard working and able to cope under pressure.
  • Excellent computer literacy.
  • Willingness to do morning, afternoon and night shifts on a weekly basis.

COMPANY BENEFITS

  • Quarterly bonuses based on company and personal performance.
  • Training opportunities for growth and expansion of knowledge.
  • Paid 21 days holidays per year.

 

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Michelle Moreira, michellem@grsrecruitment.com quoting the above job reference or call +35725342720 for further information.

 

Job Summary
  • icon
    26 November 2021
  • icon
    Permanent
  • 1226
  • michellem@grsrecruitment.com