A Wealth Management company investing in Software Development with offices in Nicosia is working in partnership with GRS to hire a Technical Support Officer. This role is responsible for managing day-to-day technical issue resolution for our corporate clients with support of a junior resource. The ideal candidate will be proactive, extremely detail-oriented, and comfortable acting as the bridge between clients, product teams, and developers. If your profile meets the below description, GRS looks forward to hearing from you today.
MAIN DUTIES AND RESPONSIBILITIES
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Act as first point of contact for client-reported bugs, platform issues, and technical queries
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Troubleshoot, document, and escalate issues to relevant internal teams
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Maintain accurate ticketing records and ensure timely follow-up and resolution
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Provide clear, client-friendly communication throughout issue lifecycle
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Supervise and mentor 1 junior support team member, assigning and reviewing tasks
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Monitor performance metrics and escalate high-priority incidents as needed
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Collaborate with product and engineering teams to support root cause analysis
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Contribute to building a knowledge base and refining support processes
CANDIDATE PROFILE
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4+ years in technical support, helpdesk, or client success roles, preferably in fintech or SaaS
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Experience managing or mentoring junior staff
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Familiarity with support tools such as Jira, Zendesk, or Freshdesk
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Strong technical troubleshooting skills and the ability to explain complex issues simply
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Attention to detail and strong written communication skills
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Comfortable navigating dev tools (browser console, logs, etc.) to replicate errors
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Fluent in English; Russian is a plus
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Based in Cyprus and ready to work from our Nicosia office.
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Basic knowledge of APIs, integrations, or platform architectures will be a plus
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Startup or scale-up experience is an advantage.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342 729 for further information.
