A leading IT Solutions firm is searching for a Technical Support Executive to join their team in Malta. You will diagnose and resolve faults with PCs, laptops, desktops, and servers across Windows, Mac, and Linux platforms.. The ideal candidate will have 2 to 3 years’ experience in a similar role and have a clean driving license. If you feel you have the necessary skills and experience, then GRS look forward to receiving your CV for this Malta based Technical Support Executive role.
DUTIES AND RESPONSIBILITIES
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Hardware Troubleshooting and Repairs: Diagnose and resolve faults with PCs, laptops, desktops, and servers across Windows, Mac, and Linux platforms.
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Efficient Warranty Management: Handle Dell warranty processes, including timely ordering of spare parts, managing warranty returns, and ensuring a 24/7 stock of necessary spares.
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Backup Solutions and Monitoring: Install, configure, and monitor Veeam and Dell backup solutions, ensuring customer data is secure and systems are running smoothly.
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Customer Support and Remote Resolution: Resolve client issues remotely via phone, email, chat, or other channels, tracking progress and ensuring resolution within agreed SLAs.
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Vendor Coordination: Coordinate vendor notifications and patches, keeping clients updated and ensuring their systems are maintained and up-to-date.
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Multitasking and Prioritization: Manage and prioritize multiple issues simultaneously, ensuring that all customer needs are addressed promptly.
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Follow-Up and Documentation: Ensure clients’ IT systems are fully functional after troubleshooting, logging all issues accurately, and tracking them through to resolution.
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Continuous Improvement: Research and evaluate new technologies, earn industry certifications, and maintain strong relationships with customers and suppliers.
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Additional Duties: Be adaptable and take on other responsibilities within your competencies to support the company’s growth and success.
CANDIDATE PROFILE
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Innovative and Creative: A forward-thinking, open-minded individual who enjoys challenges and has the confidence to share ideas within a supportive team environment.
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Customer-Focused Professional: A team player who maintains a professional, considerate approach to customer relationships, responding to requests promptly and effectively.
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Experienced and Skilled: 2-3 years of experience in a similar role, with a strong ability to troubleshoot hardware and software issues.
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Tech-Savvy: Familiarity with Dell technologies, hardware appliances, laptops, servers, storage solutions, and Windows OS is an asset.
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Effective Communicator: Clear and concise in both written and spoken English.
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Certifications and Education: Brand-specific certifications and a Bachelor’s degree in IT are a plus.
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Driving License: A valid B Driving License is required.
COMPANY BENEFITS
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Excellent career growth and training opportunities
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A safe work from home environment when needed
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A well-built team of like-minded individuals who form a cohesive and co-operative work environment
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The chance to work with brand new products and be a part of their development, exposure, and growth
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you are looking to take the next step in your career and think you fit the profile we've described, we encourage you to apply for the Technical Support Executive position today!