GRS are working in partnership with a growing Forex broker with offices in central Limassol. This company has been established in Cyprus since 2014 and has offices in several locations overseas. This well-known brand is looking to recruit a Thai speaker to join their customer support department to assist customers with the Thai region. The ideal candidate will offer previous experience with the forex industry, be able to converse fluently in Thai and English and be able to work rotational shifts.
MAIN DUTIES AND RESPONSIBILITIES
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Handling client inquiries appropriately and ensuring that high level service is provided
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Support through email, live chat, and telephone to all clients globally
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Answering e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
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Impeccable telephone etiquette and management
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Dealing with complaints of a varying nature promptly and effectively
CANDIDATE PROFILE
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Native speaker of Thai is the must, English – fluent
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Similar experience in customer support
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Excellent spoken and written communication skills
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Ability to work efficiently under pressure
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Excellent computer skills (Microsoft Excel and Word)
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Shift work as and when required
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Previous experience in similar position within financial services or online gaming
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Knowledge of Meta Trader platforms will be considered an advantage
COMPANY BENEFITS
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An attractive salary based on candidate's experience and qualifications
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Personal development opportunities through on-going on the job training
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Paid Annual leave and sick leave
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Performance recognition/bonus
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Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, Hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.