GRS Recruitment are working in an exclusive partnership with Columbia Shipmanagement to find top-tier talent for their expanding team in Limassol by recruiting a Travel Consultant. With over 40 years of commitment and professionalism, Columbia has established its position as a world-class ship management and maritime service provider, developing their global reputation by continuously exceeding clients´ expectations. Describing human capital as the most important factor in the Company’s success. If this role seems like the ideal opportunity for you, please send us your CV today!
MAIN DUTIES AND RESPONSIBILITIES
-
Customer Consultation: Engage with clients to understand their travel requirements, preferences, and budget constraints. Provide personalized travel recommendations and itineraries based on their needs.
-
Booking and Reservations: Arrange and book flights, accommodations, transportation, and other travel-related services for clients. Ensure accurate and timely reservations while securing the best possible deals and discounts.
-
Destination Knowledge: Stay updated with travel trends, new destinations, and industry-related information to offer clients up-to-date travel advice and options.
-
Itinerary Planning: Create comprehensive travel itineraries, including sightseeing activities, dining recommendations, and travel logistics.
-
Travel Documentation: Assist clients in obtaining necessary travel documents, visas, and travel insurance as required for their destinations.
-
Customer Service: Provide exceptional customer service throughout the travel planning process and during travel. Address client inquiries, concerns, and resolve any travel-related issues efficiently.
-
Vendor Relations: Establish and maintain strong relationships with travel suppliers, airlines, hotels, and tour operators to ensure a seamless travel experience for clients.
-
Sales and Revenue Generation: Achieve individual and team sales targets by promoting travel packages and upselling additional services to clients.
-
Crisis Management: Offer support and assistance to clients in case of travel disruptions or emergencies, ensuring their safety and well-being.
-
Record Keeping: Maintain accurate records of client interactions, bookings, and financial transactions in our travel management system.
CANDIDATE PROFILE
-
Proven work experience as a Travel Agent or in a similar role within the travel industry.
-
Extensive knowledge of various travel destinations, travel products, and travel-related services.
-
Excellent communication and interpersonal skills, with the ability to build rapport with clients.
-
Strong sales and negotiation abilities to close deals and achieve sales targets.
-
Exceptional organizational and multitasking skills to handle multiple client requests simultaneously.
-
Proficiency in travel booking software and computer systems.
-
Customer-oriented mindset with a keen attention to detail.
-
Ability to work in a fast-paced environment and adapt to changing travel industry trends.
-
Flexibility to work on weekends, evenings, and holidays, as required by the business demands.
-
A passion for travel and a commitment to delivering outstanding customer experiences.
-
High school diploma or equivalent (Bachelor's degree in Tourism, Hospitality, or related fields is a plus).
-
Certification from a recognized travel and tourism program is preferred.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.