VIP Account Manager - Native Greek Speaker

• Build and maintain strong, long-term relationships with assigned VIP customers through professional and engaging communication.
• Provide fast, accurate and personalised support using the appropriate communication channels and tools.
• Manage a portfolio of customers with a strong focus on customer satisfaction and retention.
• Handle customer enquiries and complaints professionally, providing appropriate solutions and alternatives within agreed timeframes.
• Follow up with customers to ensure issues are fully resolved and a positive customer experience is maintained.
• Meet individual and customer service team targets, including relevant call-handling and performance objectives.
• Maintain accurate customer information and communication records using CRM systems.
• Follow established communication procedures, guidelines and company policies.
• Promote a responsible and Safer Gaming approach in all customer interactions.
• Stay up to date with company procedures, regulatory requirements, licensing obligations and relevant processes.
• Work closely with colleagues across the business to ensure a consistent and high-quality customer experience.

• Native-level Greek is essential.
• Fluent written and spoken English.
• Previous experience in customer service, account management, relationship management or a similar customer-facing role.
• Previous experience handling VIP customers would be considered an advantage.
• Strong telephone communication and active listening skills.
• Excellent interpersonal and communication skills.
• Customer-focused approach with the ability to adapt communication styles to different customer personalities and needs.
• Comfortable working as part of an international and multicultural team.
• Strong organisational skills with the ability to multitask, prioritise and manage time effectively.
• Good computer literacy and confidence using different systems and tools.
• Familiarity with CRM systems and practices would be considered an advantage.
• Ability to remain professional and effective in a fast-paced environment.
• High level of accountability, reliability and attention to detail.

• This is a fully onsite position operating on a 4 days on / 2 days off rotating schedule.
• The role operates across three rotating shifts:

1.  Shift 1: 9:30am – 6:00pm
2.  Shift 2: 1:30pm – 10:00pm
3. Shift 3: 3:30pm – 12:00am

Public holidays: Public holidays come with an additional day off.

• €20,000 - €26,400 Gross Per Annum
• Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
• Excellent and supportive working environment.
• Opportunity to join a leading international iGaming organisation.
• Professional development and career progression opportunities.
• Monetary vouchers for birthdays and other special occasions.
• Fully equipped kitchen and in-house entertainment space.
• Option to enrol in the company’s medical insurance plan.
• Option to enrol in the company’s pension plan.
• Regular company activities, including monthly lunches, corporate gatherings, competitions and team events.
• Intercompany football team and other social activities.
• Casual dress code.
• Opportunity to develop your career within one of the world’s largest iGaming organisations.