On behalf of our client, a fast-growing provider of virtual support services, GRS Recruitment is seeking to recruit a Virtual Team Manager / Customer Support Specialist for their Nicosia office. This is an excellent opportunity for a dynamic and people-oriented professional to lead multicultural freelance teams and drive service excellence in a digital environment. If you are an organised leader with strong communication skills and a passion for remote team management, this role could be an ideal fit.
MAIN DUTIES AND RESPONSIBILITIES
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Conduct interviews, onboarding and training for individuals providing client services via the company’s platform.
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Manage and lead distributed freelance teams, fostering communication, collaboration and high performance.
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Plan, prioritise and manage your own daily workflow while monitoring and analysing freelancer output.
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Provide feedback and coaching to improve team performance and ensure client satisfaction.
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Contribute to internal development projects aimed at enhancing operational quality and efficiency.
CANDIDATE PROFILE
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Experience or academic background in Human Resources, Administration, Customer Support, Management or Marketing.
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Excellent command of the English language (both written and verbal); additional languages are an advantage.
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Competent in using Google Docs, Sheets, and Slides.
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Strong leadership, problem-solving and time-management skills.
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Motivated, team-oriented, and capable of thriving in a virtual environment.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 736 for further information.