A luxurious long-established company operating in the retail company is working in partnership with GRS Recruitment to hire a Client Advisor for their upcoming new shop in the heart of Nicosia. The successful candidate will have the opportunity to work in one of the most high-end retail companies in Cyprus providing crafted luxurious experience to the clients with passion, immersing them in the brand’s heritage, craftsmanship and promise of acquiring and exceptional product. If you have similar work experience and wish to continue your career within a high-end retail company, GRS looks forward to receiving your CV today, for this Nicosia-based Client Advisor role.
MAIN DUTIES AND RESPONSIBILITIES
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Establish a genuine connection with visitors and clients creating a sense of trust and understanding and making them feel valued and heard.
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Showcase products in a way that captures the visitors’ and clients’ attention.
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Perform storytelling providing information to visitors and clients about its product line, how it came to life, history, features, visionary individuals who have shaped the brand's success, guarantee, etc. to enhance their connection with the product.
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Answer visitors’ and clients’ questions and offer alternative products if the requested product is not available taking into consideration matching style.
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Advise the client on how to use the chosen product.
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Implement policies formulated by the company’s management such as discount policy, gift arrangement and usage, currency rate, and general expenditure.
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Receive and process cash or credit payment from clients.
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Prepare invoices and tax-free forms using the POS system.
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Maintain store log of client product requests (Wishlist) and provide continuous feedback about the status of requested product.
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Handle instore client inquiries and complaints in a timely and professional manner ensuring satisfaction in coordination with concerned stakeholders.
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Achieve monthly, quarterly and annual sales targets set by management.
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Provide the Client Relations Management department with the necessary client information, interests, and experience requirements/feedback.
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Support in organizing launching events for private clients in coordination with concerned departments and attend to private experience of client during the events.
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Provide recommendations to Boutique Manager regarding new practical ideas to improve Boutique experience and exterior, and to maximize sales and client service.
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Conduct online assessments and attend training provided.
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Uphold the brand’s image by maintaining standards and integrity both within the Boutique and outside.
CANDIDATE PROFILE
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Bachelor’s degree in Business Administration, Interior/Jewellery Degree, Fashion, Arts, Marketing, Communications or in any other relevant field
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At least 3 years of previous working experience in a similar role
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Fluency in Greek and English. Fluency in any other language will be considered an advantage.
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Excellent communication skills and customer-oriented approach
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High integrity of character and work ethic
COMPANY BENEFITS
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.