GRS Recruitment is proud to support our client, a reputable Financial Services company located in Limassol, in their search for a Customer Care Executive. This role is perfect for individuals who thrive in a dynamic environment and possess a strong background in customer support, specifically within the financial industry. If you have the necessary skills, please apply today for this Limassol based role.
MAIN DUTIES AND RESPONSIBILTIES
- Responsible for the full lifecycle of our clients (the customer) working on temporary cross-border employment contracts.
- Principal point of contact for all customer enquiries either by tele-phone or e-mail.
- Manage the relationships and queries from contractors, end clients, agencies and authorities via email and telephone.
- Ensure all communications from contractors receive a response within 24 hours of receipt and that all queries or issues are resolved ASAP.
- Escalating any pending is-sues and critical situations immediately.
- Assist with invoicing and payment-related enquiries and tasks as and when re-quired.
- Collecting and verifying compliance-related documentation (KYC) and escalating and checking timesheets.
- Liaising with local accountants for contractor registrations and de-registrations.
- Liaising with local accountants for the administration and provision of payroll ser-vices as and when required.
- Provide accurate data input to document management software.
- Responsible for monitoring customer satisfaction levels and service delivery turnaround within set time frames.
- Coordinate and liaise with internal departments, agency/client and external partners for any information required and reply accordingly.
- Responsible for verifying all new sales and ensuring the simulation given to the con-tractor was correct and escalating any discrepancy to management.
- Control and maintain records of documents whilst ensuring compliance and continuously monitor and chase up for documentation to ensure no statutory obligations are missed at all times and are in place within three months following receipt of the solution summary sales approvals whilst striving to have all basic compliance documents in place within one month of the sales approval.
- Process timesheets/self-bills and raise invoices as and when required.
- Process contractor payments.
- Process contracts when required.
- Manage the monthly review and follow-up of contractor extensions.
- Send welcome and compliance (KYC) emails the same day or the next working day after receiving the solution summary and sales approval.
- Continually seek ways to improve.
CANDIDATE PROFILE
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Proven experience in customer support or care, preferably within the Financial Services sector.
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Excellent verbal and written Business English.
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Proficient in Microsoft & CRM systems.
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Educated to a high-level certificate
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Ability to manage multiple inquiries and prioritize effectively.
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Detail-oriented with strong problem-solving skills.
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Proficiency in relevant software and systems used in customer support.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.