Our esteemed client, a leading telecommunications company based in Limassol, is seeking a dedicated Customer Service Manager to join their team. A Russian-speaking, multilingual employee would be the perfect fit for our team. This role offers an exciting opportunity for a professional with a background in IT support and helpdesk, combined with experience in the telecommunications sector, to contribute to a dynamic and forward-thinking organisation. If you feel you have the necessary skills, please apply today for this Limassol based role.
MAIN DUTIES AND RESPONSIBILTIES
- Handle customer inquiries in the office and over the phone
- Consultations, sales, and customer service
- Oversee the customer service team to ensure high-quality support and timely resolution of client issues
- Manage helpdesk operations, ensuring efficient ticket handling and escalation processes
- Coordinate with technical departments to resolve complex customer queries related to telecommunications services
- Develop and implement customer service strategies to improve client satisfaction and retention
- Monitor key performance indicators and produce reports to identify areas for service improvement
- Provide guidance, coaching, and support to team members to foster a positive working environment
- Ensure compliance with company policies and service standards in all customer interactions
CANDIDATE PROFILE
- Proven experience in IT support or helpdesk environments within the telecommunications industry
- Strong understanding of telecommunications products and services
- Excellent communication and interpersonal skills in English; additional languages are a plus
- Leadership qualities with the ability to motivate and develop a team
- Problem-solving mindset with a customer-focused approach
- Ability to work under pressure and handle challenging situations professionally
- Ability to work in a team
- Stress resistance
COMPANY BENEFITS
- Competitive salary, hourly or base salary (depending on work schedule)
- Official employment, annual leave, comfortable office, friendly team
- Monthly salary bonuses based on sales (not direct sales)
- Seniority bonus after 6 months with the company (including internship)
- Working hours: 8:00 AM to 8:00 PM weekdays, 9:00 AM to 6:00 PM Sat-Sun, 2/2 (2 days on, 2 days off)
- Public holidays are paid at double rate
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.