GRS is recruiting on behalf of a fast-growing international SaaS technology company. We are looking for an experienced Customer Success Manager to manage a portfolio of Strategic and Emerging customers across the Mid-Market and Enterprise segments. You will take ownership of the customer relationship throughout the post-sale lifecycle, with a strong focus on retention, adoption, expansion and long-term customer value.
DUTIES AND RESPONSIBILITIES
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Own the post-sale relationship for a portfolio of Strategic and Emerging Mid-Market and Enterprise customers.
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Take responsibility for customer retention and revenue growth across your portfolio.
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Lead customer onboarding, enablement and ongoing success planning.
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Drive product adoption and ensure customers achieve measurable value from the solution.
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Develop strong relationships with key decision-makers and stakeholders.
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Conduct regular business reviews and act as a trusted advisor to customers.
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Monitor customer health, product usage and feedback to identify risks and prevent churn.
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Identify and develop upsell and cross-sell opportunities in partnership with Sales.
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Support renewal planning and maintain accurate forecasts for renewals and expansion.
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Work closely with Sales, Product, Marketing and Support to resolve issues and improve customer outcomes.
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Maintain accurate CRM and customer records.
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Use customer data and insights to identify trends, improve retention and strengthen Customer Success processes.
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Contribute to the continuous improvement of customer experience and internal processes.
CANDIDATE PROFILE
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3+ years of experience in Customer Success, Account Management or a similar post-sales role, ideally within a B2B SaaS environment.
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Experience managing Mid-Market and/or Enterprise customers.
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Experience working with international customers and stakeholders.
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Strong communication, relationship-building and stakeholder management skills.
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Commercial mindset with experience supporting renewals, account growth or revenue targets.
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Comfortable identifying opportunities for upselling and expansion.
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Strong organisational skills and the ability to manage multiple customers and priorities simultaneously.
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Experience working with CRM platforms such as HubSpot, Salesforce or similar.
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Familiarity with Customer Success platforms and customer health metrics.
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Fluent written and spoken English.
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Proactive, analytical and customer-focused approach.
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Strong problem-solving skills and the ability to work collaboratively across different teams.
What Would Be an Advantage
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Previous experience in SaaS, technology or subscription-based businesses.
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Experience managing Enterprise-level accounts.
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Experience working towards GRR and NRR targets.
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Experience with customer expansion, cross-selling and upselling.
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Experience working with customers across multiple international markets.
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Background in digital signage, AV, workplace technology or related industries.
SALARY AND BENEFITS
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€32,000 - €35,000 Gross Per Annum
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Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
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13th salary
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Professional development, coaching and training opportunities.
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Hybrid Work Model: 2 days in the office, 3 days working from home.
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Annual Learning & Development Budget
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Wolt allowance
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Stock Option Plan with eligibility from the first day of employment.
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Monthly Wellness Allowance
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Family Benefits
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Ergonomic Equipment Budget
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be contacted.
To apply for this position, please email your CV to
Laura Saltyte, lauras@grsrecruitment.com quoting the above job reference or call +357 25 342 734 for further information.