On behalf of our client, a well-established and well-known Forex Broker, GRS are seeking a Customer Support Officer with fluency in German language to join their team in Limassol. The successful candidate will be responsible to provide and promote excellent customer service throughout the organization and to ensure that service standards are being met If you feel you have the necessary skills and experience, then we look forward to receiving your CV.
MAIN DUTIES AND RESPONSIBILITIES
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Implement the customer service policies of the company
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Measure customer satisfaction and improve services
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Handle all types of enquiries from customers via chat, phone call or email
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Enter and keep updating customers account information in the company’s records and systems
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Provide help to customers respective to the company’s services
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Investigate and solve customers’ problems or complaints by clarifying and determining the cause of the problem,
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selecting, and explaining the best solution to the customer, expediting correction or adjustment in case this is needed and following up to ensure resolution and customer’s satisfaction
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Keep accurate records as these are required from time to time
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Liaising with various departments and solving the various issues that arise during the daily operations
CANDIDATE PROFILE
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University degree or equivalent
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Previous experience in a similar role
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Excellent oral and written command of the German language
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Very good knowledge of Office 365
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Excellent organizational skills
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Communication skills that allow you to inform, help and advice customers efficiently
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Attention in detail
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Willingness to confront difficult situations and adopt to a fast-changing environment
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Ability to work on a 24/5 weekly basis shift
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Sociable
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Pleasant personality
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Willing to learn
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Self-motivated
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Self-learning
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Annita Paliou, annitap@grsrecruitment.com quoting the above job reference or call
+35725342720 for further information.
