Danish Speaking Customer Support Officer

icon Malta
icon Sales & Marketing
JOB DESCRIPTION

Ref#1314

 

A dynamic Financial Institution which is expanding its market into Danish territories is looking for a Danish Speaking Customer Support Officer to join their diverse team in Malta. You will report directly to the Head of New Markets and will be part of a new team that is responsible of handling sales, loans, customer on-boarding and document verification of a loan portfolio, customer billing issues and various debt repayment options. The perfect candidate will be fluent in Danish and English with experience in sales of financial products, onboarding (KYC) and great with Excel. If you feel you have the necessary skills and experience for this role and wish to join a great company which offers superb career prospects, then we look forward to receiving your CV for this Malta based Danish Speaking Customer Support Officer role.
 
MAIN DUTIES AND RESPONSIBILITIES
  • Provide customers with accurate information about the company's products, services and payments.
  • Actively seeking new sales by executing appointed strategies and instructions.
  • Comply with laws, rules, company policies, and procedures as required.
  • Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
  • Responding to any customer queries via email, SMS and phone
  • Provide an excellent customer experience.
  • Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
  • Support additional customer service inquiries
  • Assist in production of Sales reports.
  • Involvement in training and mentoring of other team members.
  • Assist in documentation of the team’s Operational Procedures.
  • Provide ideas and suggest ways for the improvement of operational systems, processes and procedures.
CANDIDATE PROFILE
  • Higher Education qualification.
  • Excellent command of English and Danish languages.
  • Essential demonstrable experience in sales of financial products.
  • Experience in customer on-boarding and documentation verification processes.
  • Excellent communication skills with a results-driven approach.
  • Attention to detail, initiative and high working standards.
  • Team player with a customer-oriented approach
  • Ability to work independently.
  • Good knowledge of Microsoft Office tools (especially EXCEL).
COMPANY BENEFITS
  • No shifts!
  • Diverse & friendly environment
  • Lots of social events
  • Career opportunities
 
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call +356 27780664 for further information.
 
Job Summary
  • icon
    13 September 2021
  • icon
    Permanent
  • 1314
  • laura@grsrecruitment.com