A dynamic Financial Institution is looking for a French Loan Administration Specialist to join their team in Malta. You will be responsible for handling all customer enquiries regarding payments, customer billing problems, outstanding amounts and different debt repayment options in accordance with the Company’s policies and procedures. The perfect candidate will be fluent in French and ideally have experience in a similar position. If you feel you have the necessary skills and experience for this role and wish to join a great company which offers superb career prospects, then GRS look forward to receiving your CV for this Malta based French Loan Administration Specialist role.
MAIN DUTIES AND RESPONSIBILITIES
-
Deliver a consistent and professional level of service at all times
-
Demonstrate good customer service skills while initiating outbound and receiving inbound calls
-
Provide customers with accurate information regarding the company’s products, services, payments
-
Build a rapport with the customers whilst addressing any issues related to customers’ loans
-
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
-
Comply with laws, regulations, company policies and procedures as required
-
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
-
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
-
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
-
Maintain records as required in the bank’s data base
-
Support additional consumer service requests
CANDIDATE PROFILE
-
Minimum Secondary education
-
Previous experience in similar role is preferred, but not a must
-
Experience with customer database is a plus
-
Team player with customer oriented mind-set
-
Good communicator both verbally and written
-
Able to read, write and speak fluent French
-
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
-
Willingness to learn and grow.
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call
+356 27780664 for further information.