A fully licensed FX Brokerage company specialising in Forex and CFDs with offices in Malta and other European locations is looking for a German speaking Customer Support Agent to join their team in Malta. The ideal candidate will have experience in a similar role with strong customer service skills and be fluent in German. If you feel you have the necessary skills and experience for this role, GRS look forward to receiving your CV for this Malta based German speaking Customer Support Agent role.
MAIN DUTIES AND RESPONSIBILITIES
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Manage all question regarding account opening, platforms and payment process
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Open and maintain customer accounts by recording account information
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Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
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Make sure if the customer has the login/pass by email
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Resolve customer complaints via phone, email, mail or social media
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Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
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Manage large amounts of incoming calls
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Follow communication procedures, guidelines and policies
CANDIDATE PROFILE
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Native German Verbal and written
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Excellent customer service
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Ability to multi-task, prioritize and manage time effectively
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Proven customer support experience
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Strong phone contact handling skills and active listening
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Excellent communication and presentation skills
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Problem Solving and Multitask
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Positive Attitude and Attention to Detail
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Work well independently as well as in a team
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Constantinou, laura@grsrecruitment.comquoting the above job reference or call
+356 27780664 for further information.