A fantastic opportunity has arisen within an international financial institution in Malta for a German speaking Customer Support Agent. You will be engaging with customers by phone / email ensuring the best customer service experience is provided. You should be fluent in German and English and have previous customer service/retail experience. If you are looking to join an international company, then we look forward to receiving your CV for this Malta based German speaking Customer Support Agent role.
MAIN DUTIES AND RESPONSIBILITIES
• Helping / Advising Customers in completing their Loan Applications.
• Assisting Customers with their Loan Repayment Schedules.
• Answering all questions and queries via Phone, Chat, SMS or Email.
• Focused on enhancing the overall customer experience and promoting other potential products across our business.
• Most importantly, putting the customers at the 'heart' of everything we do!
CANDIDATE PROFILE
• Passion for helping people and making our customers feel important / special.
• Written and Verbal fluency in English and German.
• Previous Sales experience in any industry would be of interest.
• Focused and target driven, competitive and eager to deliver excellent customer service.
• You like working in an international company with many different cultures around you.
• Previous experience of working in any sales / customer role by phone or directly.
COMPANY BENEFITS
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International company
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NO SHIFTS!
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Good base salary
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Bonus Paid Monthly (Annual 10%)
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Voluntary Overtime Double Pay Weekends / Bank Holidays (14)
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Salary increase up to 15% after completion of 6 months.
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25 Days holiday
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Life & Health insurance after 6 months
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Free Drinks (Wine / Beer / Cider / Soft Drinks) Friday 5.00pm to 7.00pm
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Kitchen stocked with Fruit / Bread / Coffee, etc.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call
+356 2778 0664 for further information.