GRS Recruitment is working in partnership with a well-established and reputable Online Gaming Company who are currently looking to recruit a Greek-Speaking Customer Support Representative (Rotating Shifts) to join their team. As a Customer Support Representative, you will be the first point of contact for customers, assisting with inquiries and ensuring a positive experience. Representing the company, you will need to bring a vibrant and responsible attitude, along with the flexibility to work on a rotating shift schedule. If this sounds like the opportunity for you, get in touch with GRS Recruitment today for more information.
DUTIES AND RESPONSIBILITIES
- Effectively communicating with customers in their designated language.
- A high emphasis on quality, with particular attention to detail and accuracy.
- Providing an outstanding client experience and resolving issues on first contact.
- Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
- Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
- Escalating requests where needed.
- Thoroughly investigating player concerns.
- Promoting a “Safer Gaming” philosophy.
- Staying UpToDate on rules, processes, and licencing needs.
- Contributing to collective effort by achieving necessary results
- Go above and beyond when engaging customers
- Taking part in the Onboarding Programs.
CANDIDATE PROFILE
- Greek fluency
- Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
- Strong communication/public relations along with active listening skills required.
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required.
- Ability to perform under pressure
- Accountability and conscientiousness
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you are ready to take the next step in your career and meet the qualifications listed above, we encourage you to apply for this exciting opportunity today!