Our client a leading global Wealth Management Group is looking for a Mandarin Speaking Customer Service Executive to join their Team in Sharjah. Our client is fast-growing with offices across Europe, Middle East, Asia, Africa and Latin America offering career development to their employees. If you speak fluent Mandarin and have the required experience GRS look forward to hearing from you for this UAE based role.
MAIN DUTIES AND RESPONSIBILITIES
-
Assist clients worldwide through live support
-
Answer e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
-
Impeccable telephone etiquette and management
-
Handle of Back-office queries
-
Support clients with technical and troubleshooting issues
-
Deal with complaints of a varying nature promptly and effectively
-
Provide support and troubleshooting on platforms
-
Liaise with all departments to resolve issues
-
Liaise with the compliance officer regarding complaints and approval of accounts
-
Provide all relevant information to clients regarding documents and materials for opening new accounts
CANDIDATE PROFILE
-
Fluent in both English and Mandarin
-
Knowledge of any other languages is an advantage
-
Good command of communication skills required
-
Ability to work efficiently under pressure
-
Proficient in MS office application and computer skills
-
Knowledge of Financial Market will be considered an advantage
-
Previous experience in similar position will be considered an advantage
COMPANY BENEFITS
-
Competitive salary of up to AED 10,000 per month
-
Discretionary performance related bonus
-
Medical Insurance
-
Paid sick leave days for self and for taking care of your dependents
-
Hybrid working policy
-
A focus on your wellbeing, including talks and access to self-development tools
-
Flexi benefits / Quarterly allowance
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Amy Butler, amy@grsrecruitment.com quoting the above job reference.