Our esteemed client, a well-established Hotel & Catering company based in Nicosia are seeking a dedicated Receptionist to join their dynamic team. This is a fantastic opportunity for a friendly and professional individual with a background in hospitality or travel to thrive in a vibrant environment. The company prides itself on delivering exceptional guest experiences, and this role plays a vital part in maintaining their high standards of service. Are you ready to take the next step in your hospitality career? If you meet the above criteria and are eager to contribute to a renowned hotel & catering company, we invite you to apply today!
DUTIES AND RESPONSIBILITIES
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Assists with the checking in of guests as per existing Front Office policies and regulations
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Answers the telephone, screens and directs calls
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Takes and relays messages to guests correctly and promptly
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Provides requested information to callers
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Greets people entering the hotel
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Directs guests or any other visitors to the correct department
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Deals with queries from both the public and hotel guests
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Performs general administrative and clerical support
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Receives and sorts mail and deliveries
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Schedules any necessary appointments
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Ensures that Reception area is kept clean and tidy at all times
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Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
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Informs guests of hotel and general information regarding restaurants etc
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Offers wake up services, orders taxi transfers as and when required.
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Able to operate the telephone call center
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Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
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Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
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Perform any other relevant duties assigned by the Front Office Manager
CANDIDATE PROFILE
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Previous experience as a Receptionist at a 5* Hotel
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Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
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Pleasant, honest and friendly personality
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Ability to work in a fast pace environment and cope under pressure
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Computer Literate
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The ability to cope under pressure
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Problem-solving ability, to resolve issues as they arise
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Excellent interpersonal skills in handling guest complaints
COMPANY BENEFITS
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Attractive remuneration package
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Provident Fund
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Staff discounts at Hotels & Kult Boutiques
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Free meals on duty
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Employee Appreciation Program and Reward Scheme
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Great work-life balance
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Comprehensive new staff induction programmes
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Group-wide professional development opportunities across countries and properties
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Continuous training opportunities
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
George Zannides, george@grsrecruitment.com quoting the above job reference or call +357 25 342 717 for further information.