A leading entertainment and iGaming organisation are working with GRS to recruit a VIP Account Manager for their Limassol offices. The Account Manager’s role is to oversee a portfolio of assigned customers, and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers. You will be joining a company who believe that people come first, they care about their employees and make certain that they have access to the most relevant and helpful tools and benefits. If you have the necessary skills and experience, we look forward to receiving your CV for this Limassol based VIP Account Manager role.
MAIN DUTIES AND RESPONSIBILITIES
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Identify and assess customers’ needs to achieve satisfaction.
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Build sustainable relationships and trust with customer accounts through open and interactive
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Communication.
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Generate sales leads.
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Provide accurate, valid and complete information by using the right methods/tools.
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Meet personal/customer service team sales targets and call handling quotas.
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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Keep records of customer interactions, process customer accounts and file documents.
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Follow communication procedures, guidelines and policies.
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Take the extra mile to engage customers.
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Promoting a “Safer Gaming” philosophy.
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Staying UpToDate on rules, processes, and licensing needs.
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Go above and beyond when engaging customers.
CANDIDATE PROFILE
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Fluent in English.
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Proven customer service experience handling VIP Clients would be considered an advantage but not a requirement.
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Strong phone contact handling skills and active listening.
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Familiarity with CRM systems and practices will be considered as an advantage.
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Customer orientation and ability to adapt/respond to different types of characters.
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Excellent communication and presentation skills.
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Ability to multi-task, prioritize, and manage time effectively.
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Strong communication/public relations along with active listening skills required.
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Customer orientation and the ability to adapt and respond to diverse sorts of characters.
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Proficiency in working on computers and touch typing are required.
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Ability to perform under pressure.
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Accountability and conscientiousness.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle ,hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.